There are a few items that are custom-produced to order (stone doorbells, address plaques, bronze hardware with black wax finish) and are not returnable. All other merchandise is returnable if it has not be installed. Restocking fees vary by manufacturer; if a return policy is not listed on the item you’re interested in or that you’ve purchased, please contact us and we’ll help clarify it!
If You’ve Received Damaged Merchandise
Please examine your shipment at once. Report any damage to the delivering carrier within 48 hours, and to 360 Yardware so that we may coordinate a replacement.
Our merchandise is packed by experienced packers using standard packing methods and materials approved by Carriers. Carriers are liable for damage in transit, concealed or apparent.
The carrier will make an inspection report. Send this report along with other shipping papers to the carrier with claim.
IMPORTANT: Damaged merchandise must remain in the original master carton with all packing material from the carton. UPS/FedEx will inspect the damaged merchandise and the carton and authorize pick up accordingly. When the manufacturer receives the merchandise back at their warehouse(s) they will issue due credit/replacement.
Please note that they cannot issue credit if you do not keep the master carton and all packing material available for inspection by the carrier representative. In this event the carriers normally reject all claims of damage(s), and as we will have no recourse to collect the cost of goods damaged by the carrier, the manufacturer will not be able to issue credit to you.
Ready to Return?
Please complete the information below and click “Send.” Within 1 business day, we’ll email you a Return Goods Authorization form. Please print, sign, and include the RGA form with your return. We will credit your original payment method back when we receive the hardware.
Friendly reminder! Hardware is heavy and moves around a lot in transit.
Please pack each component well so that when they shift in transit, they don’t damage each other. We cannot be responsible for scratches and damage that occur during return shipping.