Return

Returns

For hardware that is uninstalled/unused and resellable, there is a 25% restocking fee on all returned goods. Customer is responsible for return freight charges.  Damaged/defective merchandise will be replaced or refunded, per the customer’s preference. Return authorization must be received by contacting 360 Yardware (1-866-923-YARD or sales@360yardware.com).

Damaged Merchandise

Our merchandise is packed by experienced packers using standard packing methods and materials approved by Carriers. Carriers are liable for damage in transit, concealed or apparent.

Please examine the shipment at once. Report any damage to the delivering carrier within 48 hours.

They will make an inspection report. Send this report along with other shipping papers to the carrier with claim. Please notify the manufacturer of the product directly of any damage for goods received via UPS/DHL/FedEx. Please also notify 360 Yardware so that we might be sure your claim is resolved by the manufacturer.

IMPORTANT: Damaged merchandise must remain in the original master carton with all packing material from the carton. UPS/DHL/FedEx will inspect the damaged merchandise and the carton and authorize pick up accordingly. When the manufacturer receives the merchandise back at their warehouse(s) they will issue due credit/replacement.

Please note that they cannot issue credit if you do not keep the master carton and all packing material available for inspection by the carrier representative. In this event the carriers normally reject all claims of damage(s), and as we will have no recourse to collect the cost of goods damaged by the carrier, the manufacturer will not be able to issue credit to you.